Order FAQ
- Which payment methods do you support?
- How do I get Leisenfels software licenses?
- How do I get additional service?
- How can I get an invoice for my order?
- Which languages do you support?
- Is it possible to get a refund?
- How is my personal data used?
- The software does not work properly. What can I do?
Which payment methods do you support?
Our e-commerce partner FastSpring accepts Credit Card (including Visa, MasterCard, American Express), Amazon Pay, Apple Pay, PayPal, SEPA Direct Debit, and bank/wire transfer. Payments are accepted in 23+ currencies. Please visit FastSpring on payment details.
How do I get Leisenfels software licenses?
If you like to obtain software licenses please navigate to our online shop and order them directly. There you can choose the desired products and specify the number of licenses you wish to purchase. Orders are processed by our e-commerce partner FastSpring. Please contact FastSpring directly if you have questions about payment, invoices, or the order process in general.
If the order has been successfully completed then you will receive an e-mail with the license key files attached. Please save the attached license key files on your computer. We suggest to make backup copies of the license key files. Then you can start the licensed application and load the license key files from the register dialog. If you encounter any problems during registration please send us a support request.
How do I get additional service?
Additional service can be ordered separately e.g. for application customization, module and interface development, as well as professional consulting and training. Some services may generate additional costs e.g. for travelling.
To obtain additional service please contact our sales team to find an appropriate solution for your requirements.
How can I get an invoice for my order?
The order confirmation e-mail you received from FastSpring after you completed the payment contains a link for the invoice. Please click on this link to show the page in your Internet browser. If this does not work please copy the link address into the clipboard of your operating system and paste the link into your Internet browser's address field.
The confirmation e-mail is written in the language that you have chosen for your online purchase. The text may be in English, German or in one of the many other supported languages.
Which languages do you support?
The license agreement texts are available in English language. The software products contain a copy of the associated license agreement either to be viewed from within the running application or as part of the download archive.
The Leisenfels shop supports many languages (for example English, German, French, Spanish) to service your online purchases. Please choose your country (for currency) and language on top of the shop website where the product quantitites can be specified. The product descriptions are only available in English while the input fields and components as well as the order confirmation e-mail are in your favorite language.
Is it possible to get a refund?
Please see our Refund Policy.
How is my personal data used?
At least your name, e-mail, and phone number need be entered for online purchases. Data collected during online purchases is used for licensing, login, accounting, billing, and support.
Commercial software licenses for Leisenfels products may be obtained for single users. Necessary portions of your personal data are included in the license key files. License key files are always encrypted to ensure the licenses are not misused and to keep the customer's privacy.
Please see our Privacy Policy with details on how your privacy is secured.
The software does not work properly. What can I do?
By accepting the license agreement you acknowledge that software cannot be completely error-free and that you have ensured with the evaluation version that the software product works according to your requirements and the advertised features. Limited warranty: the limitation period is one year, if not otherwise regulated by law.
If a software product does not work as you expected you should do the following:
- Read the documentation e.g. help system and online documents first
- Contact the Leisenfels support using the support request form